Returns and Exchange
- All items are subject to Return and Exchange Except for personal perfumes in case they are opened and used.
- To benefit from return, exchange, and warranty services, original invoice is required.
- Returns and exchange services are available if products are in their original condition with original packaging.
- Return is within three (3) days and exchange is within seven (7) days of the date of purchase.
- Promotional item(s) can be returned with the main purchased item if the promotional item is in original condition when purchased, otherwise promotion price will be deducted.
- Item(s) purchased using gift certificate, voucher, or credit card cannot be refunded in cash.
- Accepting shipment from shipping company declares that the shipment (carton) is in good condition and it is sealed upon receiving.
Immediate Defective Items Replacement
West Story Company will replace devices with a manufacturing defect (non-software) with a similar item within three (3) days of purchase date based on following condition:
- Device must be free of scratches or signs of misuse.
- Original packaging along with the box, user manuals and accessories must be returned with the device.
- A technical report from the Authorized Service Center might be required prior to replacement.
For online orders:
- The return and exchange period is calculated from the date of delivery.
- Return and exchange can be done through any West Story showroom or by contacting us in case there is no West Story showroom in customer city.
- If the customer wants to cancel an order that has been already shipped, returning fees will be deducted and the remaining amount will be transferred to the customer
If you need to return items, or if you have any questions, you can reach us here.